Warranty

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Warranty

OBTAIN A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA)

First, contact our support team to submit a Support Ticket.

We will respond to the issue you are experiencing accordingly and assign you an RMA# if necessary. This RMA# is used to identify you with your returned product. Please do not return product to us without an approved RMA# written on the outer box.

PACKAGING REQUIREMENTS

All products must be returned in its original packaging. Users are advised to preserve packaging for all HoverCam products. 

SHIPPING INSTRUCTIONS

Please clearly mark the outside of the package with the RMA#. Pathway Innovations & Technologies is responsible for the return shipping cost of any defective unit under warranty and we will send you a UPS label to use. Pathway Innovations & Technologies is responsible for shipping costs of the replacement unit. Customer is responsible for shipping cost of any product being returned for credit.

SHIP-TO ADDRESS

For returns within the US:

6780 Paradise Road
Las Vegas, NV 89119

For returns outside of the U.S., please contact your local HoverCam reseller.

ESTIMATED REPLACEMENT TURNAROUND

Typically estimated replacement time is 5-7 business days from date received in our warehouse. Please let us know if you desire cross-shipment of a replacement unit.

CHECKING REPLACEMENT STATUS

Contact Pathway Innovations & Technologies, Inc. at:

support@thehovercam.com
866.201.2056

STANDARD MANUFACTURER’S WARRANTY

HoverCam products are backed by a limited manufacturer’s warranty against defects in materials and workmanship under normal use and operating conditions.

Warranty coverage varies by product model, as outlined below.

WARRANTY COVERAGE BY PRODUCT

Five (5) Year Limited Manufacturer’s Warranty

The following products include a five-year limited manufacturer’s warranty:

  • HoverCam Orbit Pro

  • HoverCam Orbit Air

  • HoverCam Solo 8Plus

  • HoverCam Duo

  • HoverCam Ultra 8

  • eGlass 35”

  • eGlass 50”

Two (2) Year Limited Manufacturer’s Warranty

The following products include a two-year limited manufacturer’s warranty:

  • HoverCam Solo Spark II

  • HoverCam Ultra 10

One (1) Year Limited Manufacturer’s Warranty

The following products include a one-year limited manufacturer’s warranty:

  • HoverCam Pilot 3

  • HoverCam Pilot 5

  • HoverCam Pilot X

  • Applicable Plus models and variations of the above Pilot systems

For products not specifically listed above, please contact HoverCam Support to confirm the applicable manufacturer’s warranty.

WARRANTY EFFECTIVE DATE

All manufacturer warranty periods begin on the original end user’s date of purchase, as documented on the purchase invoice.

The original purchase invoice serves as proof of purchase and establishes the warranty’s effective date.

Customers requesting warranty service must provide a valid purchase invoice identifying the product and its purchase date.

Warranty coverage is calculated from the documented purchase date, not the date of product installation, activation, registration, or first use.

WARRANTY SERVICE AND COVERAGE

During the applicable warranty period, Pathway Innovations & Technologies, Inc. (HoverCam) will repair or replace products determined by HoverCam to contain defects in materials or workmanship under normal use.

For qualifying warranty claims, HoverCam will cover the cost of replacement parts and labor required to remedy the covered defect.

HoverCam reserves the right to determine the appropriate remedy based on the nature of the defect, product condition, and replacement availability.

Warranty service is subject to verification of the product’s warranty eligibility and compliance with the warranty terms and exclusions.

WARRANTY EXCLUSIONS

The limited manufacturer’s warranty does not cover:

  • Normal wear and tear that does not affect product functionality.

  • Intentional damage, abuse, misuse, or negligence.

  • Damage caused by improper installation, handling, storage, or operation.

  • Damage resulting from unauthorized modifications or repairs.

  • Damage caused by improper electrical connections, power fluctuations, or environmental conditions.

  • Lost or stolen products, components, or accessories.

  • Normal battery aging, capacity degradation, or depreciation resulting from regular use.

  • Cosmetic damage that does not affect product operation.

  • Software compatibility issues or performance limitations unrelated to manufacturing defects.

Orbit Pro Wireless Performance

HoverCam Orbit Pro utilizes 60 GHz millimeter-wave wireless technology, which requires appropriate line-of-sight conditions between the camera and receiver.

Temporary signal interruptions resulting from physical obstructions, improper receiver placement, or other environmental conditions affecting wireless transmission are not considered manufacturing defects and are not covered under the limited manufacturer’s warranty.

For additional information, please consult the Orbit Pro wireless performance disclosure and product documentation.

EXTENDED WARRANTY OPTIONS

Extended warranty coverage may be available for select HoverCam products, including eligible Pilot digital teaching stations.

Extended warranties are subject to their respective terms, conditions, and exclusions.

For information about available extended warranty options, please contact support@hovercam.com.

WARRANTY CLAIMS AND PROOF OF PURCHASE

To request warranty service, customers must contact HoverCam Support and provide:

  1. The product model and serial number, if applicable.

  2. A description of the issue or defect.

  3. A copy of the original purchase invoice showing the purchase date.

  4. Any additional information reasonably required to evaluate the claim.

HoverCam Support will review the request, determine warranty eligibility, and provide further instructions.

Products requiring return must receive an approved Return Merchandise Authorization (RMA) before shipment.

HOW TO REGISTER YOUR WARRANTY

Email Sales@thehovercam.com for your registration key. Then complete the Warranty Registration Form. 

DOA – DEAD ON ARRIVAL – DEFINED AS A PRODUCT THAT DOES NOT OPERATE UPON FIRST USE OUT OF THE BOX OR FAILS WITHIN 30 DAYS

Please package unit properly per the Warranty Return Policy. Follow the procedure above to obtain an RMA#. Pathway Innovations and Technologies will create a shipping label for the return of the defective product. Pathway Innovations and Technologies will pay for the shipment of a new replacement product.

HOW TO GET SERVICE

The quickest way to get warranty service or to contact our tech support team about a technical issue is to fill out and submit a support ticket

After you submit the ticket, a customer service representative will contact you to assess the problem. If the unit needs to be returned or exchanged, we will create a shipping label for the return of the defective product and generate an RMA#. Please follow the instructions at the top of this page. If you are located outside of the US, please contact your local HoverCam reseller. Thank you.

Bayley PiersonWarranty